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    Privacy Policy

    Privacy and Confidentiality Policy

     

    Masaya Shopping (Pvt) Ltd welcomes you to sook.pk website (the "Site"). We always want to protect your personal information and respect your privacy. To learn more, please carefully read this Privacy Policy (the “document”).

    This document elaborates the way we collect, use and disclose (under certain requirements/conditions) your personal information. This document also elaborates the procedure that we have adapted to secure your provided personal information. Finally, this document elaborates your options related to the collection, use, and disclosure of your provided personal information. By visiting this Site directly or via any other site, you accept the practices mentioned in this document.

    Your privacy is important to us. Data protection is a matter of trust. We shall, therefore, use your name and other information only related to you in the manner stated in this document. We shall collect information only where it is necessary for us and we shall collect information only if it is relevant to dealings between us.

    We shall keep your information for as long as it is either relevant to the purpose of dealings between us or required by law. Furthermore, you can still visit the Site and browse without having to enter/provide any of your personal details or data. During your visit to the Site, only your IP address shall be recorded as required by law but you shall remain anonymous. At no point in time can we identify you unless you have/create an account on the Site and log in with your set username and password.

    1. Data

    We collect required information if you try to place an order for a product displayed on the Site. 

    We collect, store and disclose your data mainly for processing your purchase on the Site and any for any further co-ordination and services that might be required in future. We collect your personal or financial information including, but not limited to, your title (Mr./Mrs.), name, gender, date of birth, postal address, email address, delivery address (if other than postal address), telephone number, fax number, mobile number, payment details, bank account details, or payment card details. 

    We use the provided information to process your orders and to provide you with our services and information offered through the Site and which you request. Furthermore, we use the provided information to administer your account on Site; verify and carry out financial transactions related to payments you make; audit the data being downloading from our Site; improve the content and/or layout of the pages of the Site and customization for users; identify visitors on our Site; carry out research on our visitors’/users' demographics; send you information that we think you may find useful or which you may have requested from us, including information about our services and products, provided you have indicated that you have no objection being contacted for said purposes. Subject to obtaining your consent we may contact you with details of other services and products. You can opt out at any time if you prefer not to receive any marketing communications from us.

    We may pass on your contact number, name and delivery/postal address to a third party for delivery of the product to you (e.g.: to our courier, vendor, etc.). You must only submit to us the Site information which is completely accurate and not misleading and you must keep it up to date and inform us of any changes. 

    Your order details may be stored with us but for privacy and security reasons cannot be retrieved directly by a customer service representative. However, you may access this information by logging into your account on the Site where you can view the details of your order(s) that have been completed, those which are open and those which are soon to be dispatched. You may also administer your address details, bank details (for remittance/refund purposes) and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We do not assume any liability for misuse of compromised passwords if any.

    Other uses of your Provided Personal Information

    We may use your provided personal information for opinion and/or market research and analysis. Your details are anonymous and will only be used for statistical purposes to provide better services and quality. Any answers to surveys or opinion polls we may ask you to complete shall not be forwarded to any unauthorized third party. Disclosure of your email address is necessary only if you would like to take part in competitions. We store your answers to our surveys separately from your email address.

    We may also send you information about us, the Site, our products, our other websites, sales/promotions, our newsletters and anything relating to our other companies in our group or our business partners. If you prefer not to receive any of this additional information as detailed in this paragraph (or part of it) please click the 'unsubscribe' link in any email that we may send to you. Within our 7 working days of receipt of your instruction, we will cease to send you information as requested. If your instruction is not clear, we will contact you to get clarity.

    Competitions

    For any competition(s) we use the data to advertise our offers and notify winners. You can find more details if available in our participation terms for the respective competition.

    Third Parties and Links

    We may pass your provided details to other companies in our group. We may also pass your provided details to our subcontractors and agents to enable us with any of our uses of your data set out in this document. E.g.: we may use third parties to assist us with delivering products/services to you, to help us to collect payments from you, to analyze data and to provide us with customer service or marketing assistance. 

    We may exchange your provided information with third parties for the purposes of credit risk reduction and/or fraud protection. We may transfer our databases containing your provided personal information if we sell our business as whole or part of it. Other than as set out in this document, we will not disclose or sell your provided personal data to third parties without obtaining your consent prior to performing said action unless this is necessary for the purposes set out in this document or unless we are required to do so by law. The Site may contain advertising of third parties and links to other websites or frames of other websites. Please be aware that neither we are responsible for the privacy practices or content of third parties or other websites, nor for any third party to whom we forward/transfer your provided data in accordance with this document.

     2. Browser Cookies

    The acceptance of browser cookies is not a mandatory requirement for visiting the Site. However, the use of the 'cart/basket' functionality on the Site and ordering is only possible with the acceptance of cookies. Browser cookies are tiny text files through which our server identifies your computer as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer's memory. Cookies can be used to save your time while you are on, or want to enter the Site, recognize your Internet Protocol address. We use cookies only for your convenience in using the Site (for example: to remember your identity when you want to amend your shopping cart not having to re-enter your email address). Your browser can be set to not accept cookies from Site, but this will restrict your use of the Site. Please accept our assurance that our usage of cookies does not contain any private or confidential details and are free from virus. If you want to find out more information about browser cookies, go to https://www.allaboutcookies.org or to find out about removing them from your internet browser, go to https://www.allaboutcookies.org/manage-cookies/index.html. 

    This website uses Google Analytics, a powerful web analytics service provided by Google, Inc. Google Analytics uses cookies, which are tiny text files placed on your computer, to help the website analyze how users use the Site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

     3. Security

    We have in place excellent technical and security measures to prevent/restrict unauthorized or unlawful access to or accidental loss of or destruction or damage to your provided information. When we collect data through the Site, we collect your provided personal details on a highly secure server. Our security procedures mean that we may at some time request the proof of identity before we disclose provided personal information to you. You are solely responsible for the protection of your password and unauthorized access to your computer.


    4. Your rights

    If you are concerned about your provided data, you hold the right to request access to your personal data which we may hold or process about you. You hold the right to require us to correct any inaccuracy in your data totally free of charge. At any stage, you have the right to ask us to stop using your provided personal data for direct marketing purposes.