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    Shipping & returns

    100% Buyer Protection by Sook

    Everything or service sold on Sook are covered by our 100% Buyer Protection.
    If the product is defective, damaged or if you receive a wrong/incomplete product, then Sook will refund or replace the product given that you contact us within 3 days including that of the delivery date.

    You will always find the relevant terms on every product page.

    Returns are offered in the form of product exchange, Bank transfer, voucher or Credit card reversal.Returns will be provided by if following conditions are met:

    Refund/Returns will be processed by if following conditions are met:

    • The product is correct and complete, including the packaging, original tags, freebies, and accessories.
    • The product is in original condition without any dents or scratches, and not used/damaged.
    • Prior returning a smartphone, mobile, tablet or laptop, the device should be formatted and screen lock should be disabled. iCloud account should be signed out/unlocked for Apple devices.